Kupu Kupu Phangan Beach Villas & Spa

Apart from Andy at the reception, the staff was extremely rude and unaccommodating. They were neither welcoming nor willing to assist with anything we requested. Furthermore, for a 5-star hotel, the property is poorly maintained and does not meet the standards expected at this price point. Overall, I do not believe the hotel is worth the cost.

Great location, the hotel should be more well maintained with this price, the massage was awesome and breakfast was legit

Let’s start with the staff. Tik and all the team are so amazing and we couldn’t have asked for better service Sadly on arrival we were met by building works from the main decking area and a pool that just looked broken. Tiles missing and lacking water in areas. We were informed that due to this being the quiet month (pre school holidays ). That this was the only time to get it done !! We were given a free spa but again however nice the drilling noise and building work could be heard throughout. The management who were present did not seem to acknowledge that this was a problem for us. The view from the bungalow was amazing. However I wouldn’t have booked it if I had known that it sat on a beach that you couldn’t enter. An unswimmable area due to low tide and sea urchins. This was our luxury part to our holiday and sadly apart from the staff it was very disappointing. I would have been informed of the disruptive building work during my stay and the management failed to address this issue and the poor pool maintenance.